Business

4 Things Businesses Can Learn From Hospitals

A well-run hospital operates like clockwork. There are procedures for everything, fail-safes for when something goes bad and also a heavy emphasis on patient (or in a business’s case, customer) interaction. Whether you’re a budding entrepreneur or a seasoned business owner, it’s important to remember that a lot can be learned from studying how other industries work, so here are 5 things that businesses can learn from hospitals.

Hospitals use technology that works

Hospitals aren’t afraid to use the latest in technology, but they prefer to use what works for them. Hospitals can’t afford lapses in their operation. Very rarely will a hospital go dark; they are constantly running and there will always be employees inside doing something, which is why they can’t afford a service migration that could potentially slow down how they work. The thing to learn from this is that although new technology is fancy and interesting, stick to what works best for you. If switching to a new platform or system requires closing your business for a day or two, then it’s best to avoid it.

Hospitals understand the importance of preparation

When a patient comes in they are quickly placed onto a bed, wheeled into a spare room and the IV is immediately connected. This is because hospitals are incredibly time-sensitive businesses. Seconds are all it takes to decide the fate of a patient’s life, hence why it’s so important to prepare IV Carts and other tools and supplies ahead of time. Businesses usually aren’t as time-sensitive as hospitals, but the lesson here is clear: being well-prepared means you can quickly respond to changes that directly affect your company.

Hospitals emphasize patient interaction and engagement

Patients come and go to hospitals. Some stay a few nights and others become near-permanent residents. Because of this, hospital staff are trained to interact and engage with patients to ensure they are comfortable no matter what they’re going through. It’s important that you focus on your customer service in the same way. Offer the best service and treat your customers with respect. Train any members of staff that are in direct contact with customers how to speak and present themselves. If you send a bunch of awkward rookies to a business meeting with a client or a public event to showcase your business, then your first impressions are going to be terrible.

Hospitals never sleep

No matter what time of day it is, a hospital is always operating. There will always be doctors and there will always be emergency services. The life of someone working in a busy hospital is sometimes plagued with off-hour shifts and sleepless nights, but the staff love their jobs because they know how important their work is. If you strongly believe in your business, then it’s time to put your dedication to the test. If there’s an opportunity then see it through to the end and don’t let your sleep get in the way of your success. With that said, it’s still important to take time off for your health.

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elliott

elliott

Ive been blogging now for 5 years on various sites for the love of knowledge share. I decided to start my own blog a few years back to share everything from tech to business news. Follow me on twitter for more.